Ancient Greek doctor Hippocrates said,
"...help, or at least... do no harm."
Hello and welcome to<i> Case Closed.</i>
Let's welcome our first case.
Bring out the litigants.
Because of this irresponsible, unethical woman,
my mother almost died.
I made a suggestion, but she didn't investigate.
How's that my fault?
Hello and welcome.
Hello.
Mariana, who's Rosalinda, why are you suing her,
and what do you demand to settle this case?
I'm suing Rosalinda for $30,000
so I can hire someone to care for my mother.
Because of her, no home will take my mother.
Hold on.
Let her explain. You'll get a chance to respond.
What happened because of her?
No home will take my mother.
Three months ago, I had to go to New York for work.
So I needed someone.
My mother's still lucid, but she's confined to a wheelchair.
She needs help with her daily activities and so forth.
Okay.
I tried finding help online,
and I came across this woman's website.
I have evidence of that.
Bring it here.
For you to see.
That's her website.
Return to your podium.
So she runs a referral service.
Exactly.
-Right? -Right.
For homes.
You were looking for specific homes,
but what you came across is a referral service.
A service that referred you to homes.
To help families.
So what happened?
I...
It's important I read this part.
"Our focus is on quality care.
We understand families want the best care
and best options for their loved ones.
We're experienced in the process of selecting
the right care for the elderly.
Finding the right place can be stressful..."
That's true.
"We've created this service to facilitate
finding a home with the right level of care
for your loved one's needs."
Exactly.
Great. So what happened?
I entered my information, and the next day,
Rosalinda called me and told me not to worry
because she'd handle everything
and that my mother would be in great hands.
That she'd find a loving, professional place for her.
I accepted and went to the place with my mother.
That's not true, ma'am. She never went.
You can refute later. Let her explain her case.
She does this from home.
She never even goes to the places.
She stays home and charges these places
between $1,500 and $3,000, and she does nothing.
I checked out the place and everything looked great.
That's not true.
What does she do?
What did she really do?
She supposedly refers people to old folks' homes.
Her references were all done online,
not even in person or at her office.
She emailed phone numbers and addresses
for me to go and check out thee places.
And that's what I did.
The place looked fine.
So I go to New York,
trusting that my mother is in good hands.
And I receive a call that my mother's in the hospital
because she was administered a drug that almost killed her.
She's allergic to...
They confused medications and gave her the wrong one.
-Yes. -So she was hospitalized.
Yes.
I had to drop everything and leave New York
to tend to my mother.
I sued and got my mother out of that home,
and I won that suit.
How much did you get?
$20,000.
For mistreating my mother, who they almost killed.
Apparently, it's not enough...
Just a moment!
I've asked you plenty.
Where is your mother now?
She's here.
No, where is she staying?
We're looking for a place.
And why can't you find one?
They won't take her anywhere.
Why not?
I have a document she made me sign.
I didn't make her sign. It's voluntary.
She gave my mother's name to every area home.
As a result of what happened, no home will take my mother.
Please, Mariana.
Hold on. Why won't they take her?
Because she gave my mother's name to every home.
So what? Did she say she was problematic?
That she's sued?
They know her because of the suit.
So when I give her name,
they won't take her because of what happened.
When I signed that paper,
she got the decision-making authority
as pertains to my mother.
She gave her name to every place.
So now I can't find a place for my mother.
Okay.
I trusted her.
She said the place hadn't been fined
and had passed all its inspections.
You could've just trusted me,
but it's only logical for you to check out the place
and decide for yourself.
The place was on the verge of closing
and not even accepting patients.
-The place you sent your mother? -Yes.
And you didn't investigate because you assumed
that she was referring you to a certified, professional place.
You assumed she was in charge of that.
I placed my trust in what she was saying.
That they'd find a quality place, etc.
Ma'am, I'd like to clarify some important points.
First of all, my responsibility isn't recommending
a specific home to her.
I suggested several homes to her.
By the way, I check the ACA pages,
and we know they're not always up to date.
What's ACA?
The government page
on which these assisted living facilities are listed,
and where the services they provide are described.
Okay.
Sometimes these pages aren't updated
as quickly as they should be,
so the information's not up to date.
It's like a GPS that isn't updated.
I know, but this is a serious instance
because we're talking about a person's well being.
I've got a contract with around 200 homes.
I can't visit every one,
but approximately every six to eight weeks,
I'm in contact with these places.
And up until I offered her these choices
for her to choose from
and select the one convenient for her specific needs,
everything was in order.
-Okay. -She signed a contract with me.
I didn't force her. We're all adults here.
I've been doing this for 15 years...
Hold on. How much...?
Hold on!
How much do you charge for this referral service?
I only charge for the first month.
These homes pay me between $1,500 and $3,000.
In this instance, $1,500.
We signed the contract, and she was happy.
Everything was fine.
I'm really sorry her mother's been through what she has.
You're not because if you were,
you wouldn't have sent her to a dump.
That's all I'm responsible for.
Wait, so you're referring blindly.
No, I'm not.
Every so often, I'm in contact with these homes.
With all 200?
I rotate every so often.
So neither the ACA site nor you are up to date.
Why can't this woman find another home?
She can. Of course she can.
I don't have contract with every single one.
I need to put my mother in a place near my aunt in Miami
so that a relative can visit.
Is there none on the list near your aunt?
Every one in the area has my mother's name,
and I can't send her to one far away.
What can I do?
Give up my job, my livelihood,
what I've been doing for 15 years without complaint?
So you're saying this woman can't be sent to a home
unless you're paid again.
She can.
I don't have control over every home,
and I didn't sign this contract with every home.
A home that doesn't have a contract with you will take her.
Yes.
Why not a place that has a contract with her?
Because they won't take her.
They will take her, but...
These places don't want to pay her $1,500.
Why not?
They don't want to pay her.
May I clarify something?
You're not given priority.
-Exactly. -What do you want to clarify?
I was very clear about everything from the beginning.
It's easy to come here and play the victim to get more money.
She won her lawsuit and was paid $20,000,
which isn't enough for her.
She should've asked for more.
What are your qualifications for running a business
that refers people to homes?
Well...
Are you licensed in any way?
No, and I don't need to be.
I don't have to pay anything.
It's all very legal.
I don't have to be a doctor or nurse to do this.
My job is to provide the information
they're searching for.
Information people can look up themselves!
I coordinate with the home.
Anybody can find that information.
I don't understand the job?
People are in a hurry, and it's an important point...
But in the end, you're providing a list
that anybody can compile, and you're not offering
pertinent, specific information.
You don't check up on the places,
so you don't know anything.
She didn't visit the place before leaving her mother.
She visited it once and dropped off her mother.
She didn't check out a thing.
-Do you both have witnesses? -Yes.
Bring out the witnesses. Hurry.
This is all so...
It's easy to come on here, and I came to clear my name
because she's making comments online.
You're responsible for the harm you've caused my mother.
I am not.
I'm sorry about what's happened, but I'm not responsible.
The two suits are unrelated. You're confusing things.
You weren't part of that other lawsuit, right?
Not at all.
Okay, great.
Very well.
Ma'am, your name?
Laura. Hello.
And you're the witness for the defendant.
Yes.
What's your testimony?
My mother's been in a home for five years.
She's got problems getting around.
She needs help going to the bathroom
and being given her medication and being fed.
I'm very happy with where she is.
I got in contact with the defendant,
and she gave me all the information.
I investigated the places she suggested,
and I decided to put my mother in one of those places.
So all she did was give you a list of places,
and you investigated those places.
But you could've compiled that list without her help.
Quiet!
The truth is, I don't have the free time to do those things.
I figured it was her specialty.
I'm glad you...
So if you were to change homes, you'd go to her
to be provided with the same information.
Yes. She strikes me as...
Would you have to be paid again for the referral
if she found a new place for her mother?
Yes.
What a great business!
She's a millionaire.
Nice business.
Hello.
What's your name?
I'm Maria, Mariana's mother.
Oh!
I've been through so much.
Because my daughter had to work, she left me in that place
that you have no idea how it is.
It was filthy.
I need help going to the bathroom,
which I didn't get at this place.
Nobody helped you.
I fell from the chair and no one helped me for a long time.
I had to drag myself.
Also, I've been allergic to penicillin for a long time,
and I was given medication meant for an old, dying man.
Can you imagine?
And you didn't realize it
because you trusted they'd give you the right medication.
Yes.
What's more, I'd tell the nurses things were dirty,
and they'd scold me for being a troublemaker.
Okay.
Bring out Dr. Faride Ramos and attorney Angel Leal.
Let me tell you something.
In this complicated world,
sometimes what we need
is a little concentration and smarts.
Businesses are popping up that shouldn't exist.
I can't see any value to them.
They make too much
and don't take responsibility for anything.
They're not qualified to do anything.
So why do they exist?
Doctor, who helps...?
Are there doctors in these places?
A doctor doesn't need to be there 24/7,
though in case something happens one should be on call.
Being allergic to penicillin,
what could've happened to her after she took it?
It could be lethal.
-Is that so? -Yes.
So it's fortunate she's alive.
That's right.
Okay.
Lawyers cannot give a referral.
If someone refers a client to us,
no matter how great a client they are
and how much money they'd make us,
we're ethically forbidden
from paying the person who referred the case for us.
That's right.
Seems to me there should be a similar rule in this case.
I completely agree.
What good are these referrals?
In fact, it wasn't legal,
but in Florida, an exemption was made
for these companies that refer people
to assisted living facilities.
Why?
That's what I'm trying to figure out.
I imagine to facilitate for the consumer
the opportunity to be matched with the right place.
To make us lazier.
-Yes. -To make us lazier.
What's really troubling is we're entering an era
of misleading business practices.
She has on her website that they search for places
with quality control and other factors,
but if she's working with 200 places...
In fact, some states regulating this demand that the last time
a specific center was visited be listed.
They demand insurance to cover
any kind of civil responsibility.
They also demand they employ some sort of professional
to speak with the families before admitting the patient.
But sadly, these regulations don't exist in most states.
Sorry, but in the end, your job has zero value.
It's a farce, and you ought to have the requirements
Mr. Leal mentioned.
You ought to have insurance for when things like this occur.
As such, I grant you the sum of $30,000.
It's final. Case closed.
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