Domestic disputes and house cleaning: What happens when you go to a customer's house
with your spouse, who is your business partner, and you are involved
in the middle of a domestic dispute?
We're going to talk about that today.
Hi there, I'm Angela Brown, and this is Ask a House Cleaner.
This is a show where you get to ask a house cleaning question,
and I get to help you find an answer.
Now, today's show is brought to us by MyCleaningConnection.com,
which is a website, and it's a hub for all
different kinds of cleaning things.
On there, you're going to find some reference material about — check it out — domestic
disputes, and how you're supposed to work through that kind of stuff and creating boundaries.
So, if your business partner is a partner of yours, and you get along swimmingly for
most of the time, and then one day, lo and behold, you wake up and you're in the middle
of this domestic dispute, or you're in a fight, or you got bad feelings and bad energy, and
you have to go to a customer's house, what on earth do you do?
All right, that's a great question.
My answer to you is this: If you've ever gone to a show — and I'm thinking of Las Vegas,
or a theater show — and you show up and you've paid your money, and you're excited,
and you dressed up for the evening, maybe you're on a date, you went out to dinner,
you came to see this lovely show, and then you get there and the person that's supposed
to come out and perform has canceled the show because ... For whatever reason.
They're sick, they didn't show up, something happened.
All of a sudden, it taints your whole enthusiasm for this particular performer.
You're like, "Oh my goodness, I waited all these months for this particular night, and
now here I am, and the show just got canceled."
There's a saying in show business that says "the show must go on," and so even when performers
are deathly sick, oftentimes they will come out and they will put on the show of their
life, because their customers and their audience are expecting it, and they are wanting this
particular experience.
So when your customers hire you, they too want the show to go on, and so you have to
act like a performer.
So now, I'm angry, I'm bitter, I'm in the middle of this domestic violence or domestic
dispute, and I'm angry with my spouse, and there's hate and animosity and whatever.
Guess what?
When you get to your customer's house, the show must go on.
You can't let any of that come out.
And so, before you get to your car, you've seen those clapboards where they do, like,
"Okay, take one, take two"?
You're going to have to do that mentally, and say, "Okay, here goes, the show begins,"
and make a clapboard for yourself, and start the scene now.
And as you go into the customer's house, wear a great big smile, be happy about your day,
be grateful that you have the job, and go in and give it your best, because it's not
your customer's responsibility to solve and resolve your domestic disputes.
It's not their job.
They don't want to know about it, they don't care, and even though they may like you as
a person, they don't want to get involved in your personal fights.
My suggestion would be, if you're tag-teaming it and there are two of you in the house,
one of you go upstairs and one of you go downstairs, or go to opposite sides of the house.
Don't look at each other, don't talk to each other, don't anything while you're in the
customer's house, because if you start fighting and bickering in the customer's house, you're
probably going to lose the job.
It's really unprofessional.
Don't bring your unprofessionalism to your customers' houses.
Now, I know a lot of customers that have complained to me personally about either coworkers that
are fighting with each other or husband-and-wife teams that are fighting with each other while
they're at their houses, and they'll ask me, "What do I do?"
And I don't want to say "fire them," because I'm on your side.
I want you guys to have the job, I want you to have the business.
But I'm also on the customer's side, because I want them to receive what they're paying
for, and they're not paying for you to be sitting there arguing
while you're supposed to be cleaning.
So wipe it aside, put all of your confusions, your chaos, put it aside.
When you show up to the customer's house, do it 100%, give it your best, so that when
you leave, the customer sitting in the theater is like, "Yes, that was the best show ever,"
and then they go on social media, and they tweet, and they talk to their friends, and
they post and re-pin and take pictures, and "Wow, what an amazing show," never knowing
that the performer was really sick or ill, or angry or bitter, or in the middle of this
domestic dispute, right?
So you want to put on this amazing show.
Then, when you get out to your car and the doors are closed, and you've pulled off down
the street, you can fight all you want, I don't care,
but don't do it in front of your customer,
because your customer deserves your very best.
Alrighty, that's my two cents for today, and until we meet again,
leave the world a cleaner place than when you found it.
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