Hey guys, you're probably wondering am I doing commentary video? I'm only doing it because it's quick today and
Yes, it's 2018
So this year 2018 will release a new system it can make call for you and impersonate something for example
There will be six new voices coming to Google assistant including john legend I will see if I have a demo of actually making a phone call for example it will make an appointment for you its called google duplex.
As I said earlier our vision for our system is to help you get things done
It turns out a big part of getting things done is making a phone call
You may want to get an oil change schedule maybe call a plumber in the middle of the week or even schedule a haircut appointment
You know, we are working hard to help users through those moments
We want to connect users to businesses in a good way
Businesses actually rely a lot on this but even in the u.s
60% of small businesses don't have an online booking system Sarah
We think hey I can help with this problem
So let's go back to this example
Let's say you want to ask Google to make you a haircut appointment on Tuesday between 10:00 and noon
What happens is the Google assistant makes the calls seamlessly in the background for you?
So what you're going to hear is the Google assistant actually calling a real salon to schedule the appointment for you
Let's listen
I'll hang out there. Hi, I'm calling to book a woman hair cut for a client. I'm looking for something may third
sure, give me one second.
Mm-hmm
Sure, what time are looking for around?
At 12 p.m
We do not have a 12 pm available. The closest we have to that is a 1:15.
Do you have anything between 10:00 a.m. And
12:00 p.m
Depending on what service she would like. What service is she looking for?
Just a woman's haircut for now. Okay, we have a 10 o'clock
10:00 a.m. This time. Okay. What's her first name?
The first name is Lisa. Okay, perfect. So I will see lisa at10 o'clock on May 3rd
Okay great thanks. Great have a great day bye.
That was a real call
You just heard the amazing thing is the assistant can actually understand the nuances of conversation
We've been working on this technology for many years
It's called Google duplex. It brings together all our investments over the years and natural language understanding
deep learning
text-to-speech
By the way, when we are done, the assistant can give you a confirmation notification saying your appointment has been taken care of
Let me give you another example
Let's say you want to call a restaurant, but maybe it's a small restaurant which is not easily available to book online
The call actually goes a bit differently than expected. So take a listen
It's for four people
Oh
Actually we serve for like upper like a five people four people below you can come
How long is the way usually to be seated?
when tomorrow weekend or?
Next Wednesday the 7th. Oh
No, it's not too busy. You can call me back. Okay? Oh
I got you Thanks
Again that was a real call with many of these examples where the calls quite don't go as expected
But the assistant understands the context the nuance it new task for wait times in this case and handle the interaction
gracefully



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