Should I clean or paint first?
Great question.
We're going to talk about that today.
Hi there.
I'm Angela Brown, and this is Ask a House Cleaner.
This is a show where you get to ask a house-cleaning question, and I get to help you find an answer.
Now, today's show is brought to us by HouseCleaning360.com,
which is a 360 view of the perfect home.
If you're in need of a house cleaner to come to your house and to help you do an end-of-tenant
move or a move-out clean, this is the place you can find that person, HouseCleaning360.com
And here's the good news.
Wait for it.
If you need a painter to come and paint after the house cleaner cleans, you can also find
that person on HouseCleaning360.com
It partners home service providers with homeowners.
Bam, it's awesome.
All right.
On to today's show, which is from a house cleaner who has this question.
Speaker 2: Hi, Angela.
I'm a residential and commercial cleaning lady.
I have my own gig.
It's just me, and sometimes I hire young girls to help me on the side.
I have a very, very disgusting rental redo that I'm being asked to do, and not been cleaned
for five years.
They had a roach infestation, which is now gone, of course, but the carpet is dirty.
They want me to clean so the painters can come, and they want me to vacuum the carpet
and then clean.
But since they're replacing the carpet, I think they should have that removed so I can
clean and sanitize because it's really gross.
What is your step process when it comes to what do you do first?
Do you remove the flooring if it's being replaced and then clean and then paint?
Angela Brown: All right.
There are elements of that that just make my heart sink.
I'm thinking of a really messy house that hasn't been cleaned in five years, and you
just want to yank everything out and torch the house and start over again.
I've been there.
I know what you're going through.
All right.
As you go to the customer's house, and you're going to do a walkthrough, this comes between
you and the homeowner.
The process of what you're going to do next is determined by the homeowner.
And so going in ... You look at the floor, and you're like, "There's no way I can vacuum this floor and
make sense of this before the painter comes."
What you may want to do is say, "Hey, did you want me to spend your time that you're
paying me for cleaning the carpet?
Or, since you're going to rip it out anyway, you want me to do everything but the carpet?
Just leave the carpet.
Let the painter come in.
He doesn't even need to put drop cloths down.
Once he paints, stuff might spill on the floor.
You're going to yank those carpets out, and you're going to replace those for the new
person that's moving into the house."
Once you have that conversation, what you've done is you've planted seeds in the mind of
the homeowner who probably hasn't thought through that.
If they're having you come in to clean before the painter comes, what they've probably done
is they've probably already hired the painter, and the painter came in and looked around
and said, "There's no way I'm going to come in here and paint unless you get a house cleaner
to come in and scoop everything out."
Then, they called you because they haven't thought through this very well.
I promise you this, if there is a homeowner that hasn't cleaned their house in five years,
they're not a person that's thinking through all the different steps.
Nothing wrong with the way they're thinking.
They're just not thinking like a professional house cleaner.
Now, we are not painters, and so we don't know what the painters are thinking either.
But my guess is they are not prepared to come and paint over grease and dirt and grime and
maybe stuff that's actually stuck on the walls, so it's possible that they want you to do
a total gut-through of the house.
Then, they'll come in and paint, and then the homeowner needs to hire you back to clean
up all of the painting debris, any of the dust, tape, anything that was left behind,
before the carpet guys come in.
Or, maybe even after the carpet guys so that you can reset the house for the new homeowners.
Your job is not one, but probably two cleanings.
So, which do you do first?
I don't care.
The homeowner probably doesn't care either, but they need you to make some suggestions.
As a professional, you get to put on your professional consulting hat.
You get to show up and do a walkthrough of the house.
You get a look at everything and, inside your head, freak out and go like ... It's going
to take a lot of work, and then you have to professionally present that to the client.
Here's what I would recommend for this particular job.
Based on the condition of the flooring ... Don't make it the customer's fault.
Make it the floor's fault.
Based on the condition of the flooring, the condition of the walls, the condition of ... You
talk about the condition that the home is in.
It's nobody's fault, and we're not passing blame.
We don't want to embarrass the customer and say things like, "Oh, this is so gross.
Oh, it smells bad in here."
Yeah, it does.
That's why they've hired you, and so they're very well aware that they need much more than
they are able or willing or know how to do for their house.
You walk in, and you're freaked out.
That's fine.
Freak out on the inside.
On the outside, paint a professional picture.
Here's how much it's going to cost to hoard all this stuff outside and to put it in a
trash dumpster.
Here's how much this is going to cost to rip out the flooring.
Are you going to pay a carpet cleaner to come and rip out the flooring, or did you want
us to do that as well?
Ripping out carpet is not hard.
It's something that pretty much anybody can do, or they can hire a handyman.
If you're just ripping it out, you're just ripping it out.
What you do have to be careful of are the tack strips where they've tacked the corners
of the carpet to the walls and the flooring so that it doesn't go anywhere.
Those have little nails on them.
You don't want to step on those, so you want to be careful if you do pull up the carpet
yourself.
You might add onto that that as part of your construction clean, you're going to gut everything
out and take it with you.
Now, if you do that, you're going to charge them a much higher fee than you would if you
were coming in just to do a move-out clean, and so you have to be very specific about
what it is you are able to provide.
If that's not a service you've ever done, if you've never ripped out carpet, please
don't bid that into your bid.
Okay?
You don't want to over-promise for things that you can't deliver, that you have no idea
what you're talking about or doing.
Right?
If it's not something you do, don't add that into your bid.
But if it is, go ahead and create a nice, fancy bid and say, "Here's my price."
Now, the customer right now, because they're not thinking through everything, they may
call two or three people and get estimates and quotes and whatever.
That's fine, but the reality is you want to paint a picture that says you will provide
all these different services.
They look at it, and they say, "Wow.
These are services I didn't even know I needed, and so you're an invaluable person to me.
I must hire you."
And it's not hiring you for one time.
It's hiring you for two times.
You're going to do a before-the-painter clean.
You're going to do a ready-for-delivery clean.
The ready-for-delivery is going to be your last-minute everything, where right now this
is going to be kind of a gut-out clean.
You're going to be carting dead roaches away, and dead mice, and mice poo, and bad carpet,
and stinky socks, and whatever was left behind.
There are gobs of things that people leave behind when they haven't cleaned in five years,
so the cleaning that you're doing right now, it's not a delivery clean.
This is not getting ready for the next person to move in.
This is getting ready for the next step, which is the carpet guys coming in and the painter
guys coming in.
Whatever you decide to charge, that's going to be between you and the homeowner.
My suggestion is that you spend some time and you really think through what it's going
to take to do this job properly because you don't want to underbid the job.
If you come up with a price that is more expensive than you're comfortable with, that's probably
a good thing.
The reason being is you don't know how involved this is going to be.
I promise, I don't know why, but I promise it always takes longer than we anticipate.
You start to rip something up, and you realize there's mold there.
It was hiding by something that was in its way.
You didn't see the mold, and you didn't bid for the mold.
It always takes a little bit longer and a little bit more cleaning supplies and a lot
more chutzpah than you actually bid into your bid, so that would be my suggestion.
Get the homeowner involved in the decision-making process and help them understand that because
of the condition of the house, these are the things that you would recommend.
All righty.
That's my two cents for today.
Until we meet again,
leave the world a cleaner place than when you found it.
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