The pain of a client firing you is something that every house cleaner has to deal with
during their career, and it doesn't get any easier.
But we're going to talk about that today.
Hi there.
I'm Angela Brown, and this is Ask a House Cleaner.
This is a show where you get to ask a house cleaning question
and I get to help you find an answer.
Now today's question comes from a house cleaner who's been fired multiple times this week.
And she wants to know how do I get over the pain of a client firing you?
How do you do that?
All right.
Well, the reality is this.
You don't.
Oh, no.
You were hoping for a good answer.
I know.
But here's the answer.
You don't get over it.
You get used to it.
Now, if you break up with your boyfriend or your girlfriend, your heart aches and you
cry and you're sad and you feel dejected and you feel like the world hates you.
The world doesn't hate you.
You just were not a good fit.
That's all.
If you look back in retrospect ... and I'm older now, so I can say this ... if you look
back on relationships in the past that didn't work out, and you see where that person went
their life and the things that they turned into, oftentimes you'll stop and go,
"Whew, that was a close call. I almost ended up with that person."
Divine Providence intervened and you did not end up with them.
Now at the time, for me, I was crying, and I was brokenhearted, and I was bitter, and I
was angry, and all the things that come along with a breakup.
But as I look back now, I'm like, "Man, that was a close call.
I could have been that guy's wife.
Thank goodness I wasn't."
Sometimes there are things that happen and we don't know why, but when a customer fires
you, sometimes it's a blessing in disguise.
It doesn't seem like a blessing at the time, because we needed the money.
But sometimes it is a blessing in disguise.
I know one lady's house that I used to clean.
I don't know why, but they ate a lot of spaghetti.
And they would leave spaghetti all over the house.
You've heard the term "throwing spaghetti at the wall to see if it sticks?"
I actually think that's what they did.
I think they threw spaghetti at the wall to see if it sticks.
I literally think that's what happened.
There was always dried spaghetti all over their kitchen.
All over their kitchen, every single time I came to clean.
It was one of the most annoying things I've ever seen, because when spaghetti sauce sticks
on a flat painted wall, it doesn't come off.
And when it does come off, it leaves a yellow stain.
There were yellow spaghetti stains all over their walls and she expected me to clean them.
Impossible to clean.
And then one day she fired me.
And I was so aggravated and so upset because the pain of that client firing me was her
rejection saying, "Hey, you didn't do a good enough job."
In retrospect, thank goodness, she fired me, because her house was always a mess and it
took way longer than it ever should have for the money she was paying me.
It was a blessing in disguise.
Now, I'm not saying that all clients that fire you are a blessing in disguise, but what
I am saying is the pain does not go away.
You just get used to it.
Here's a game.
The game makes it easier.
Let's pretend that you have 10 customers that you service a week.
Next week, on a bi-weekly rotation, you have a different 10 customers that you serve.
In the course of this year, you're going to have 20 customers.
This year, you will get fired 10 times.
Let's just say that.
Okay, now you have 20 customers.
You're going to fired 10 times, which means by the end of the year, you'll have 10 new
customers that will have filled those slots.
When a customer fires you, that might be a good time bringing in a new customer to raise
your prices.
Think of it instead of I'm getting fired 10 times, I'm going to raise my prices 10 times
this year on 10 new accounts.
Look at it as an opportunity.
You're not going to fire the customer.
You're not going to raise their prices arbitrarily.
You're going to wait until the customer fires you, and the new person that you bring in,
you're going to bump them up a little bit and charge them a higher fee.
Okay, that's a fun game.
What happens when you get to the end of the year and you only have three customers that
have fired you.
You're like, "Oh, my goodness.
Now I got to raise prices on my customers and I only got fired three times."
It's just changing the way that you think of it.
Because if you think you're going to get fired 10 times, but you only get fired three, well
those three don't sting so bad, do they.
Because you were expecting to be fired 10 times, but you only got fired three.
Hey!
Seven people still love you.
You see what I'm saying.
It's the way that you look at it.
The truth of the matter is, every business loses customers.
Every business.
There are stores I used to shop at, and when they stopped carrying my favorite brands,
I stopped shopping there.
They lost me as a customer.
And I'm sure they don't stay awake at night going,
"Oh, Angela stopped shopping at our store."
I found another store that carries the products I purchase.
Every business loses customers, and you will, too.
It's part of doing business.
If I promised you a business where you would never lose customers, I would also have to
promise you, you would never gain new customers.
Because if you keep all the customers you've always had,
there's no time, there are no windows of opportunity for you to take on new clients.
Then you're stuck in a rut.
And while it's a lovely rut sometimes, because you get connected to these families and you
get to work with year after year, there are times that your contracts need, just by the
nature of maturity, they need to expire.
It's one of the reasons in my business we have renewable contracts.
At the end of every year, your contract expires, and at the end of the year, we have to decide
do we even still want to work together, because there are customers in November and December,
I'm counting down the days.
They're lovely people and there's no really good reason to fire them, but we just kind
of not a good fit anymore.
And I'm waiting for a contract to expire.
I'm waiting for them to fire me, because then I'm going to move on to another customer whom
I've never met yet, but I'm sure it's going to be a pleasant experience, and certainly
better than the one that this has become.
Sometimes people change on us.
I don't know why.
But they change on us, and they went from lovely to not being lovely at all.
And although we still care for these people and we still want to do our best cleaning
job, sometimes we are excited when they fire us.
We're like, "Yes, thank you.
I will move onto a new customer and I will have a new experience."
And then you leave the customer that you worked for in a positive light, with positive vibes
and blessings. So that in the event that you see them at the grocery store,
or you see them at church on Sunday, or you see them walking through the neighborhood,
you can still have a pleasant interaction with them, without like ducking your head and
"I hope she doesn't see me."
That's how that works.
How do you get over the pain of a client firing you?
You change the way you feel about the client firing you.
You just realize it's part of business and it's going to happen, and it will happen again.
My hope to you is that it doesn't all happen in one week, because that kind of stings.
That makes it look like it's your fault.
And if it is your fault, then go back to the basics and figure out what you did wrong.
So that you don't get a whole bunch of cancellations in one week.
Because if you're only expecting 10 cancellations in a year and you get 20 cancellations in
a year, then guess what?
The problem is you.
All right.
I said that, didn't I?
All right.
Until we meet again, leave the world a cleaner place than when you found it.
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