Welcome to North Carolina Law TV.
Today I'm talking with David Daggett of Daggett Shuler Law and we're going to talk about values
and some of the values of his firm.
David, thanks for being here.
Thank you for having me.
David, when I grew up, my father talked about values.
The values that are important in our lives; integrity, honesty, things like that.
Tell me a little about the values of your firm.
You know it's interesting, some of those values are fleeting.
We take the integrity and honesty in our organization for granted.
That's assumed.
You can't lie, cheat or steal.
Period.
Those are pretty fundamental, but we also as a firm, we have a written, printed value
statement that is part of our interview process, our orientation process, and our ongoing training
process with our law firm and we reflect back on it frequently to make sure we're on the
same page.
Those values support our mission.
Our mission is to deliver care and respect to injured and disabled people.
Whether it's a car accident, hurt at work, social security disability claim or some other
insurance dispute, delivering care and respect to each and every individual every single
day.
They're supported by our value statement.
Our value statement is teamwork, service, and excellence, and we describe what those
mean.
In the teamwork, service, and excellence, at your first interview we go through that.
Your orientation you go through that.
Griff Shuler and I, we reinforce that along with our office administrator with every person
that comes through.
I meet with them again their first day of work-
Wow. ... and go over it again and explain we have
very little wiggle room on this.
We will work with you.
We will develop your skills.
There's a lot to learn.
We don't expect you to be perfect; however, our values of teamwork, service, and excellence
that we have defined, it's a one-page sheet, that we have defined, there's not any wiggle
room on that.
If you don't want to do that, you can't be a part of this team and part of this organization
and it's fine with me if you want to leave.
Right.
But that's what it requires.
I think that's really fantastic and I don't think a lot of firms have those kinds of things
so clearly defined.
It was interesting, I was at a lawyer meeting just recently and there was a good friend
of mine from a different part of the country who was there and we were ... There was a
breakout into discussion groups and he was talking about some internal problems, they
have a staff ... I won't go into the dirty details, but I said, "Well, what values do
you operate by?"
And the question was, "What do you mean?"
Wow, yeah.
It struck me that we're a little bit unique.
Very unique.
That we actually have those values written down, defined as what they mean to our organization,
and then we review them frequently.
One of the things that we do and I can't get other law firms to do it.
They say it takes too much time and costs too much money, is every Friday morning at
8:30, from 8:30 to 9:30, we have a meeting with our entire firm.
Everybody in the same room.
Sometimes it's a motivational speaker.
Sometimes it's somebody on health and fitness or diet or something like that.
Sometimes it's real exciting like going over human resources policies, but frequently,
it's reviewing teamwork, service, and excellence and how that applies.
Sometimes to individual cases, sometimes to a department, sometimes to a project that
we're doing, but ways that we reinforce that ... Not forced on them, reinforce it for all
of us, so that we stay on the same page with that.
We find that that's very meaningful and it's a guiding light for us to keep us on course
in the middle of tough days.
We have tough days.
We have tough clients.
We deal with tough insurance companies and tough judges, but when you come back to those
values, you understand it's very meaningful and it's all worthwhile.
Yeah.
That's very interesting.
I can't help but ask you where this all came from?
Did your ... Because it's not common.
Where ... Did your parents teach you a lot about values?
Where did this all come from?
You certainly didn't use ... Learn it at law school.
You don't necessarily learn it in a book, either.
Yeah.
From your upbringing?
Yeah, sure it is.
It's a whole combination of things, but here's what happens.
Unless you consciously follow that path and intentionally follow a path, you unintentionally
unconsciously don't do it.
It was incredibly important, it was foundationally important for Griff Shuler and me to put this
down in stone, sort to speak, from day one.
Saying, "This is how we're going to live and this is how we're going to operate."
That's fantastic.
Everybody in our organization lives and operates by those same values, because if they don't,
they're not there anymore.
Right, and people like to know what is expected- Sure they do.
... of them.
Sure they do and they- It helps them.
They love having that.
That they ... It's a common bond that brings everybody together.
Right.
David, how can we reach your firm if we have questions?
You can go to our website: DaggettShulerLaw.com.
You can learn about us collectively or individually or call us at 336-724-1234.
Very good.
Nice to have you here.
Thank you for having me.
Until next time, this is Cindy Speaker.
We're North Carolina Law TV.
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