It's time for another Angela Brown Top 10 list.
I know, I love these as well.
All right. Top 10 list.
Today it's going to be my top 10 pet peeves.
Now, these are not just my pet peeves.
But I belong to a lot of house cleaning groups.
We have Facebook groups, we have a consulting group, we have online training, we have a
whole bunch of people that we're working with
and they are house cleaners and cleaning business owners.
When I bring you my top 10 list, it's a conglomerate of all of our angry moments.
Now, when customers are not looking, we get into our own little chats, and some of them
will say, "You know what I hate?
I hate it when a customer does this."
And then someone else will pounce in and they're like,
"Yeah. Me too. You know what I hate?"
And then it just goes crazy.
So I'm going to give you the top 10 for 2019.
Now, if you are a homeowner and you have house cleaners that come to your house, if you change
these top 10, you're probably going to get along okay with your house cleaner.
But these top 10 things are going to make any house cleaner just squirm.
All right, so here are the top 10 pet peeves from house cleaners.
All right.
The first one on the list, and this is in no particular order.
They're all equally weird.
All right.
One of them is a customer will reprice a job.
You get to a customer's house and you have a set price.
Then the customer will say, "Oh, well, we didn't use the dining room this week, so I
took $10 off your pay."
Like what are you thinking?
You don't get to do that because you don't get to stop the process of dust falling in
that room.
Then when you come back to clean that room later on at a later date, it's only going
to be that much dustier.
You don't get to change the pricing of a job based on your use or not use of that room,
okay?
If that room was included when the house cleaner bid the job, you need to still fork out that
money and they still need to clean that room, okay?
You don't get to reprice the job.
All right, the next pet peeve is people working under your feet.
Now, this is one of my personal pet peeves but it bothers all of us.
For example, let's say that I'm standing right now at a kitchen cupboard and I'm wiping the
cupboard down and doing things, and someone comes in right behind me, right behind me,
and starts making a sandwich.
All right, well, I don't know that they're there or I'm aware that they're there, but
I don't know exactly where they are because I'm focused right here in front of me.
So, I'm cleaning stuff and then I take a step backwards, and I step on their foot.
Ah, I hate that.
Or let's say that I'm standing at the sink and they just reach around me so they can
rinse their hands off while my hands are already in the kitchen sink.
I'm like, you all are in my personal space.
I don't like people right under my feet because they're making messes quicker than I can clean
them up and it makes me really nervous.
Like why are you right here?
There's a whole house.
Why are you in this exact same space that I'm in?
Then if I step on their toes or I bump into them or whatever, I feel stupid and I say
something ill like, "Oh, my gosh.
I'm so sorry.
I'm in your way."
Then I try to move out of the way and get my cleaning stuff and go to another room until
they're done making their sandwich.
That throws me off schedule.
Not cool at all.
If the house cleaner is there and you are in their way,
just get up and go to the next room.
Don't be in the same room as the house cleaner.
Let them go to the other room and do their cleaning.
Just stay in different rooms.
All right, the next pet peeve.
Unwarranted cancellations.
An unwarranted cancellation is like, "I feel like sleeping in today, so don't bother coming."
What do you mean "don't bother coming"?
I blocked out a four-hour window for cleaning your house.
I spent a good bit of last night packing all my cleaning supplies and the special stuff
that you need for your house.
Then I hired two people that are coming with me and the three of us are coming to clean
your house.
What do you mean "don't come today" because you want to sleep in?
That's an unwarranted cancellation because then suddenly you don't get paid for the time,
because the customer's not going to pay you unless you have a no cancellation policy.
Then you have two other employees that you hired that now don't have a job to go to,
so you still have to pay them because you've hired them for that time.
Weird stuff happens.
So, unwarranted cancellations, not cool.
Never was cool.
Never will be cool.
Unless you have a really good reason, like being sick.
Now, being sick is the next pet peeve.
I do want you to cancel if you're sick.
We don't want to come to your house if you're sick.
One of the big pet peeves is when you get to a customer's house and you're healthy,
and you're well, and you're ready to go clean their house, you got all your supplies and
you've blocked out the time on the calendar, then you get there and they say, "Hey, we
know you charge a cancellation fee, so we didn't want to cancel our cleaning, but I
got a house full of sick people in there.
So, just kind of work around them and try to be quiet."
Are you serious?
No.
I can't stay because if I stay, I'm going to get sick.
Then it's not just that I would have canceled on your house and you would have missed your
cleaning, but if I get sick, then all the customers I was going to go see this week,
I have to call out on them.
I can't just cancel.
I mean, I can't just go to their houses because I will get them sick.
Out of courtesy to my other customers, I have to cancel the cleaning.
It's a huge pet peeve.
Not cool at all.
All right?
All right, then moving on to the next pet peeve.
Personal items.
Now, I have to say this because this is common sense,
and you just expect everybody knows this,
but everybody does not.
If you are a homeowner, please listen up.
Everyone has moments, and those moments include personal items.
Those are dirty diapers, and tampons, and maxi pads, and condoms, and things of that
nature.
I won't go into any other detail, but I will just say there are moments that require your
personal clean up.
You don't want to clean up any of that stuff from another person.
You want them to clean up their own stuff.
A house cleaner doesn't want to come in and clean up that stuff from you either.
Yes, I know you're paying them to clean your house, but there are personal items from those
moments in your life that you get to clean up just because you're a grownup.
It's just part of growing up and being human.
We flush the toilet after we're done.
That is part of being human.
We don't leave poop in there for the house cleaner to find.
Because, I promise you, here's what happens.
Mrs. Jones, the house cleaner's going to walk in your bathroom, she knows you're the only
one that's been at home all day, it's your poop.
Suddenly, she's looking at you like, "Oh, that's Mrs. Jones' poop."
She's just tagged that to you.
She just made a weird association with you because you did not flush the toilet.
Please, if you have a house cleaner come to your house, be courteous and clean up your
moments before they get there.
All right, now while we're speaking of clean up, let's go to the next pet peeve, and this
is an innocent pet peeve because Legos, those little plastic blocks that stick inside each
other, they're everywhere, and they're very hard to find, and they hide around legs of
chairs, and underneath couches and sofas, and they hide in the corners of rooms where
the carpet meets the wall, they hide everywhere.
I understand that they're hard to find.
But they break vacuums.
When you vacuum one up and you hear that really loud clunkity clunk, now I got to stop and
take my vacuum apart.
Now, in a lot of cases, we use the customer's vacuum, and we don't want to break your vacuum.
We really don't.
But when we vacuum up your Legos, it breaks your vacuum.
Just a word to the wise, if you have kids and you have Legos, you need to do a thorough
sweep of the house, and the kids can help you with this.
Whoever finds the most Legos that are hidden on the floors gets a prize.
But you want to do this before every time the house cleaner comes.
You do not want to leave this stuff for the house cleaner.
Another pet peeve.
Legos.
All right, and another pet peeve is nit picking the job before I'm finished.
Now, you say, "Well, who would do that?"
Well, I don't know who does that.
But a lot of customers think that while you're cleaning, they get to waltz in and they get
to critique the job that you're done before you're done.
I don't know why, but it is a huge pet peeve of a lot of house cleaners.
Let's say that you have a system where you dust first, you dust your way down, you wipe
things down, and you put things away, and then you sweep and mop the floor as you leave
the room.
That makes common sense.
There you are, dusting, you haven't wiped anything away, you haven't put anything away,
and a customer will come in and point to something on the floor and they're like,
"Oh, you missed a spot."
No, no, I didn't miss a spot.
I haven't got to that yet.
When people are hovering and they're micromanaging you, it just makes you nervous and it throws
you off your game and you just want to go like,
"Go. Shoo. Get out of here."
Because when you check your checklist off at the end of your job, that says I've inspected
the room, and it meets my level of expectation, now, now only the checklist, now do you get
to critique it and see if I need to come back and re-clean it.
You don't get to come in in the middle of the job and critique it.
That's a pet peeve.
All right, now a pet peeve.
Unorganized or knick-knacks in the wrong place.
That's a huge pet peeve.
What that means is there are a lot of little trinkets and gadgets and things that are important
to people, but they're not important to the house cleaners.
When we look at them, we don't know that they're important to you.
A lot of them have sentimental value.
We need you to put those in glass cases where they won't get dusty, and where we won't bump
them accidentally and have them fall, crashing to the floor, and break.
There's one house that I went to and they have collected golf balls.
I'm sure that the golf ball meant something for every different game that they played.
It was in this great big case, but the case didn't have any glass on the front of it.
They were all just sitting there on these little humpty bumps, like a little golf ball
in every little slot.
There was a whole wall of them.
But every time you go to dust that, because it collects a lot of dust, every time you
go to dust it, they would all come crashing to the floor.
Then you're sitting there horrified because you don't know in what order the balls went,
and they all have little logos on them, and you don't know if one was more important than
the other, and you just wished it wouldn't have happened.
It would have been lovely if the owners would have just had a piece of glass put on the
front of it so that you could dust the outside of the box.
Dust doesn't get to the inside.
You don't have to mess with that every time, and you don't have to go chasing 30 different
golf balls that are now skating around the floor.
It's little things like that.
Knick-knacks, please, put your knick-knacks away.
Protect your knick-knacks, put them in glass shelves, put them in china cabinets, whatever
you want to put them, but keep them away from the regular maintenance cleaning because we
are moving fast through a house, being productive and efficient.
If we bump that, they all go crashing to the floor.
The next pet peeve, everybody hates it, customers hate it, house cleaners hate it, and that's
hair.
You go, "Hair?
Everyone has hair."
Yes, they do, and so do pets.
House cleaners get called back.
The number one reason they get called back is for hair.
There will be like a hair on the bathroom floor or there will be a hair behind the door.
Then they have to come back and they have to re-clean.
Well, guess what?
We hate hair, too.
We get to your house and there's all this dog hair.
You got hardwood floors and there are gobs of dog hair underneath your sofas and behind
the doors.
You go in the bathroom and there's like lady hair and it's all over.
Or there might be whisker, beard hair inside the sink.
People just leave it there and there's like more hair.
You have to clean up all the hair before you can even start your regular cleaning.
It just takes a bunch of extra time.
Then if you start moving about and dusting stuff, then the hair that you didn't clean
up, then it goes flying all over, and you just make a bigger mess.
You do have to in and you got to vacuum everything before you start cleaning.
That's a colossal waste of time.
You don't want to pay a house cleaner housecleaning prices to come in and vacuum up hair.
That's something that you can do before they get there.
My recommendation is take responsibility for the hair in your house.
Before the house cleaner comes, run over real quick with a vacuum all the things like the
tiled bathrooms or the hardwood floors where it's going to gob up and it's just going to
dance around and float into the next clean area.
No, just hurry and vacuum it up.
Then when the house cleaner gets there, they can focus on things like baseboards and blinds,
and all the stuff that you don't really want to clean.
A pet peeve is hair.
All righty.
Those are my top 10 pet peeves for 2019.
I know, they're horrible, right?
But if you master these, you and your house cleaner are going to get along just fine.
All right, now I want to start a conversation.
In the notes below, I want to hear what your pet peeves are.
I want to hear if you're a house cleaner or if you're a homeowner, what are your pet peeves?
If you found this helpful, please pass it on to a friend.
Until we meet again,
leave the world a cleaner place than when you found it.
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