What are some questions you should ask when hiring a house cleaner or a maid?
This is a great question and we're going to talk about that today.
Hi, there.
I'm Angela Brown and this is Ask a House Cleaner.
This is a show, where you get to ask a house cleaning question
and I get to help you find an answer.
Now, this is a revised updated list for 2019.
In the past, we've had certain questions, but more questions have become important as
time has gone on.
So if you're getting ready to hire a house cleaner, the house cleaner is going to either
come to your house and they're going to do a walkthrough, or you're going to talk to
them on the phone first.
Instead of just asking them for a price like, "How much would it cost for my house,"there
are some better questions that can help the house cleaner gauge where you are and how
to give you a fair price.
So what you're going to ask your house cleaner, very first and foremost is, "Are you bonded
and insured?"
Because that's going to protect you as a homeowner.
If they're not insured and they don't know what they're doing, they could screw up the
appliances in your home, or your furniture, or perhaps your flooring, or maybe a granite
countertop or something else.
So you have expensive items in your home, so the very first thing you want to ask is,
"Are you bonded and insured?"
The next thing that you want to ask is, "How do you accept payments?"
Because they might say, "Well, I just prefer cash."
If they only accept cash, run very fast in the opposite direction.
Because it's very easy for a house cleaner to say, "Well, you didn't pay me."
And you go, "Yeah, I did.
I gave you cash," but the cash doesn't trace.
So it's hard to prove.
It's also very hard on the other end, whereas a house cleaner, the customer says,
"I paid you last week."
And you say, "No, you didn't pay me," and then money is still owed.
So don't pay cash, nobody pays cash anymore.
Everybody pays by credit card.
So if they don't accept credit cards, then you want to run very fast in the other direction,
unless you want to write them a check every week.
But the new way of doing it, is accepting credit cards.
So just ask them, "How do you accept payment?"
And their answer should be something like, "PayPal, Stripe, Venmo, CashMe, or something
like that."
Right, it's going to be some kind of an app or it's through their website, that just takes
online credit cards.
Now the good news is, all of these different services that take the credit cards, encrypt
your information so the house cleaner does not have it.
They have you on file and they can charge your credit card, but you can also reverse
the charge if the service is not satisfactory.
So you want to make sure that they accept credit cards.
All right, another question is, "Do you work on holidays?"
And the reason that this is an important question, is because sometimes as the year rotates,
your cleaning, your scheduled cleaning will fall on a holiday.
And if they're coming on that holiday, you need to know, are you going to be charged
for a cancellation?
Or, are they going to be coming while your family is there?
You need to know.
Then you need to know, and this is the next question, or the follow-up question to that
is, "Do you charge extra for working holidays if you do work them?"
So if they show up on a holiday, are they going to milk you for extra money because
it's a holiday?
Then you need to ask them about the time.
"When you say you're going to show up, do you show up at that time?
Or, do you just give me a random range?"
And the reason that's important is because a lot of homeowners work out of their houses.
If you're expecting a conference call, or if you need to run out and run errands, are
you planning on being home when the house cleaner is there?
Or, are you planning on them not running the vacuum while you're making a conference call?
So there are little nuances that are important to your situation.
Now every household has a different set of circumstances that are important to you.
So you will customize your own questions to them, but you want to just ask them those
kinds of questions.
Also, ask about special projects.
"If I have something that comes up, do you do special projects?
Or, do you only do maintenance cleaning?"
Because some house cleaning companies don't do special projects, and if you have someone
coming in from out of town and you need extra things, like let's say that there's a guest
bedroom that you haven't included and you need to throw that guest bedroom in.
Is that something that could be added into their regular schedule?
Or, do they just not do it at all, and you're just going to have to clean it yourself, or
pay a different service to come in and clean it?
So those are good questions to ask.
So my suggestion to you, would be sit down and write down the things that are important
to you, and one of them might be, "Is the person I'm talking to right now the person
that's making these promises to me?
Is this the person that's going to be coming to my house to clean?"
And if the answer is, "No, we send in a different team of people," then your question should
be, "May I meet those people before I make an agreement?"
Because you want to build rapport with the person that's going to be in your home.
These people are going to be working in your biggest asset, which is your home.
And they're going to be working around your children, and your pets, and maybe your elder
parents.
And so you want to make sure that the person who comes into your house or the people that
come into your house are a good fit for you and your family.
And then another follow-up question to that would be,
"Does the same person come back every time?
Or, am I going to build rapport with this person, and the next time, I have a completely
different house cleaner, that may bring a partner that I've never met before, and it's
just a revolving door of house cleaners that come and do the job, and I never see the same
person twice?"
Because some people are very finicky about that and they want to make sure that the person
that comes to their home is the person that they met.
And the person that they know, like, and trust.
I don't know why, but that's the way it is.
All right, so make a list of the questions that are important to you, and as your house
cleaner comes, or as you get that person on the phone, make sure that instead of just
asking how much will it cost, ask the questions that are going to lead you down the road to
determine if it's even the right person for you.
And a great question to ask your house cleaner is, "Tell me about the cleaning supplies you
use and why you chose them?"
And that will lead you into a discussion about the types of chemicals they believe in, or
why they use the ones they've chosen.
Now some people only use non-toxic green chemicals, and other people use mostly non-toxic green
chemicals, and then they might use something like bleach, for example, in the event that
there's something horrific that requires bleach.
And it's not their normal every day go-to product, but they may use it under certain
circumstances.
And so just having a conversation with the house cleaner, will let you know what they
believe about the chemicals that they're using in your home.
All right, those are a few questions.
I hope that helps a little bit.
If you found this interesting, please pass it on to a friend.
If you have questions or if you have better questions about what you would ask a house
cleaner, let's start a conversation, leave your comments below and we will check in,
and we'll answer those, and we'll get people to participate in that conversation.
All righty, until we meet again,
leave the world a cleaner place than when you found it.
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