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How to Know When Fire an Employee (House Cleaning, Maid Service) - Duration: 11:26.
Angela Brown: How do you know when it's time to fire an employee?
That's a great question and we're going to talk about that today.
Hi there, I'm Angela Brown, and this is Ask a House Cleaner.
This is a show where you get to ask a house cleaning question,
and I get to help you find an answer.
Today's show is brought to us by SavvyPerks.com
If you are looking for ways to incentivize the good employees that you have
so they will stay with you -
And they are not insubordinate, and you don't have to fire them and you want to reward their
great behavior,
SavvyPerks.com is a great benefits program that we've put together for small business
owners for house cleaners who have one or two or three employees.
This is the same benefits package that major corporations are offering to their employees
and it's got some amazing stuff, but, as house cleaners, a small amount of pop shops we don't
qualify for the benefits on our own. And so you can get things like hearing aids and glasses
and stuff like that through Savvy Perks at a fraction of the cost.
Like, 60% to 70% off.
It's an amazing place to save some money, and to offer some benefits to your employees
where you're not forking out a whole bunch of cash.
It's like, for the price of a sandwich per month than you get to have these awards and
rewards and benefits and perks that you can offer your employees.
So, SavvyPerks.com.
All right, on to today's show, which is from a house cleaner who called into the show.
There are multiple ways you can contact us.
Some people respond on YouTube.
Some people respond on Facebook.
There are people that call into the show.
There are people that text into the show.
There are people that email me at Angela@AskaHouseCleaner.com
You can go to the main website, which is askahousecleaner.com
There's a little blue button.
You can click on the blue button and you can just start recording a message to me here
at the show.
All right.
Today, the question came from a girl who called in.
She's really frustrated because her main employee, this is the golden employee has become insubordinate
and she's bossing people around and she's fussing with the customers and when the boss
tries to explain to her things that are happening.
She's like, oh, that doesn't apply to me.
She's sassy and she's bossy and she's just kind of taking over the company.
She's kind of hijacking the company away from the boss.
The boss is losing control very quickly, and so she wants to fire this person but she happens
to be the best employee, so she says, what on earth do I do?
All right, there is a myth in the house cleaning business that because you are the boss you
can just hire and fire people whenever you want.
I say it's a myth because a lot of people use that as a strength.
That's not a strength.
That's a weakness.
If you're firing people right and left that says something about you as a leader, not
just your employees.
If you're getting a lot of pushback from an employee where is that coming from?
The reason I ask is because it's coming from somewhere.
People don't just randomly wake up one day and go, today I'm going to be bossy.
I'm going to push people around and I'm going to be a bully, and I'm going to antagonize
my customers and I'm just going to see how much fun that's going to be.
People don't do that. Right?
Usually, when people are antagonistic it's because there's something going on at home,
there's something that's going on within the company.
There's some way that they feel that they've been mistreated or things are unfair.
Or, that they're not being heard.
There are a lot of house cleaners that don't understand the process of leadership.
Running a house cleaning business is so much more than vacuuming floors.
If you're going to have a team of people you need to take some leadership training, because
part of the leadership training is knowing how to read people, and if your employee cries
and they show up and their eyes are all bloodshot and red and they look tired?
That needs to be addressed.
People that are happy and successful and on top of the world they don't show up looking
like that.
As a boss you've got to stop and say, hey, what's going on?
Share with me what's happening.
Because what we don't know is there are grown adults that by their upbringing they've been
taught to put on a happy face.
And so when they show up for work they're like I am so happy, and they're not.
They're being battered and abused at home.
Or, they have zero food on their table at home and they're starving.
There are things that are going on that they're not maybe going to come tell you because you
are their boss.
There are house cleaners that have called out, hey, I can't come into work today.
The boss just flies off the handle.
And they're like, but you said you were going to be here.
I was counting you.
What they didn't find out and they didn't take the time to understand is the house cleaner
is very proud and they're trying to provide for their family,
and they've spent all their money.
They have no gas money to get from their house to your house so they can go on the cleaning jobs.
So they just called out sick, because they don't know how to deal with that scenario.
Okay, that's a very easy to solve problem.
If there are other house cleaners that live in that area we can have somebody swing by
and pick them up this week.
Maybe you can give them an advance from now until Friday?
And I mean it as a one-time thing.
I don't mean create a precedent where you're giving them money in advance every week.
I don't mean that.
I mean help them out of this bind this week so they can keep coming back to work.
Because if putting food on their table is of interest to them and it sounds like it
is they need to come to work today so they have money today so they can come back to
work again, tomorrow. Right?
Rinse and repeat.
But if you don't know what's going on and you can't help the people that you're working
with it becomes a really weird situation.
Where you jump to conclusions as the boss and then you want to fire these people.
Firing an employee that's trying to put food on the table only makes them more angry.
If they're being antagonistic and they're being angry with the other employees and they're
bossing people around?
It's very possible they're getting that pushback from somewhere.
As a survival technique they're pushing back.
They're trying to throw their weight around, like, hey, I'm trying to survive here.
I'm sinking really fast.
Somebody help me.
It could be emotional sinking.
It could be financial sinking.
It could be physical sinking.
I don't know what it is but people don't act like that on a normal basis.
When you hire somebody from day one you need to have a conversation with them and say,
okay, in this particular job here are the roles.
I get to be the boss.
You get to be the employee.
Is that fair?
Okay, great.
That means I am responsible to pay you every week.
And even if that means I don't get paid this week I will guarantee that you get paid every week.
Is that fair?
That might not be fair but that's the agreement that you're making.
Okay, the rules for you is that you show up as an employee and you do the work that you're offered.
Is that fair?
And you keep verifying that you're on the same page.
And so you've already decided this up front.
You've already what their relationship is going to be.
If your employee shows up one day and they've decided that they've become the boss suddenly
and they're pushing people around we need to go back to that conversation.
And say, hey, wait a second.
When you were hired here we had a conversation.
I was going to be the boss and you're going to be the employee.
It looks like you've taken over my job.
If you want all the responsibilities of my company and you want to pay all the bills
maybe I should make you the main person of the company,
but right now you're still the employee.
That has not been offered to you, so, do we still have an agreement?
You can come back to the way things used to be.
If that person cannot be reasoned with then there may be other things you can offer.
There are a lot of corporations that offer their companies and their employees things
like free therapy, or a gym membership.
Ways to clear your head and ways to work out some of that angst.
Because I've got news for you.
It's more expensive for you to go out and find new employees and new customers than
it is to keep the ones that you have.
If you keep the ones that you have and you work through the little issues, a lot of times
they're hiccups.
And a lot of times it's just PMS.
There are people that get really mad and angry for no reason.
Like, for no reason.
It's chemical.
It's biorhythmic.
It's just ... it just happens.
When people come to my company I tell them up front, you're going to have three bad days
a month and you're allowed three bad days a month.
I don't know what that looks like for you but you're allowed three, just ... days.
Right?
If you want to take them, take them all at once.
Take the whole day.
Like one day here.
One day here.
One day here.
Don't take five minutes here and ten minutes here that just makes me crazy.
If you want to stake claim on a day and say, I'm just being miserable today.
Great.
Great.
At least you acknowledged it now we all know and we'll all take a step back and you can
have your bad day today.
That's cool.
That's fine.
And then tomorrow when you come back all the relationships are still intact.
Everybody still gets along.
Nobody got bullied.
Nobody got fired.
It's fine.
You still have to work on the days that you're having a bad day it's just you kind of isolate
yourself until whatever this cloud of junk that's over you kind of drifts off and goes
on its merry way.
Everybody's entitled to bad days.
Everybody.
Customers.
Clients.
Employees.
Bosses.
There is not an employee anywhere at some point that hasn't just hated their boss.
Like, I total hate my boss today.
I wish I could just quit.
And, by the same token, there's not a boss anywhere that hasn't hated the employee sometimes.
Like this employee's driving me crazy.
I wish I could just fire them.
And maybe you can but why?
Why just fire somebody?
And so here's the secret.
As the boss if you've kept all of your paperwork intact and you have an employee file and you've
kept all of your conversations with your employees professional and you've set ground rules and
you have boundaries, you can fire them at any time
if they meet the criteria for being fired.
So you don't have to fire them today.
If you're feeling like, ooh, I'm going to fire somebody today don't.
Don't.
You can fire them tomorrow.
You can fire them next week.
What is going on?
You're a really smart person and there's probably a really good reason for what's happening.
If they can shed some light there are probably things you can do to make a difference in
the vein of leadership.
And as a leader, if you have followers and you have people that want to work for you,
you will be in a situation that is unmatched by most house cleaners, because the house
cleaning industry is a revolving door.
People don't stay loyal with house cleaning companies unless the person that has employed
them really gets them and understands them and is a leader and guides them and motivates
them and all these things.
As a business owner what do you do if you want to fire an employee?
Slow everything down, because there are probably things that you can do as a leader that could
make a huge impact on their life and they, in turn, can make a huge impact on yours.
At the end of everything that's said and done, you end up keeping the same employees and
they end up, in turn, keeping the customers.
This way they're not running off customers and you're not running off employees.
That's my two cents for today.
I would really stop and focus on what's actually happening behind the scenes and where that
pushback is coming from.
All right, until we meet again,
leave the world a cleaner place than when you found it.
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TALKING TOM SWEET TOWER #8 cartoon game for kids TOM ANGELA HANK and GINGER's friends - Duration: 20:29.
For more infomation >> TALKING TOM SWEET TOWER #8 cartoon game for kids TOM ANGELA HANK and GINGER's friends - Duration: 20:29. -------------------------------------------
10 foods to relieve constipation - Duration: 5:52.
Health Network, For Public Health
Hi, you are listening to audio on mangyte.vn website
10 foods to relieve constipation
Fiber supplements are the simplest way to prevent constipation.
Some of us also experience constipation.
If you have frequent constipation, severe abdominal pain or bleeding, seek medical advice immediately.
This can be a sign of severe digestive disorders.
But if constipation is caused by eating too little fiber, simply add fiber in your diet every day.
According to Dr. Charlene Prather, Consultant, of the International Gastrointestinal Disorders Foundation,
The average adult needs 25 to 30 grams of fiber a day, to repel constipation.
To help digest the digestive system, you need to add high fiber foods to your diet, and drink plenty of fruit juices, to help fiber to penetrate the intestinal tract.
Here are 10 foods that help prevent constipation.
1. Strawberry helps relieve constipation.
Sweet remedies, to relieve constipation are to eat strawberries:blackberries, strawberries or raspberries are good.
Strawberries are typical of high fiber fruit.
Half a cup of strawberries a day, providing 2 grams of fiber, while blackberry delivers 3.8 grams and 4 grams of raspberries.
Strawberries also have low calorie content, so you can eat a large bowl of strawberries, with low fat cream to dessert.
Strawberries can also be made into desserts, along with cereals or pancakes.
2. Popcorn
Low-calorie corn, which adds fiber to your diet.
Broccoli is whole grains.
Strengthening whole grains in the diet, which is an effective remedy to repel constipation.
3. Bean seeds, beans.
Peas, which have double the fiber content of most vegetables.
So you should add these nuts, for a healthy meal.
Half cup of green beans, provides 9.5 grams of fiber, while half a cup of red beans, provides 8.2 grams.
You can make bean paste for salad, soup, stew with meat, or pasta.
4. Dried fruits.
Dried fruits such as dates, figs, dried plums, apricots, raisins, are a good source of fiber, and also an anti-constipation therapy.
Dried plums are rich in fiber, containing sorbitol, a carbohydrate with a molecular structure similar to sugar.
Foods contain sorbitol, which helps the fiber pass through the small intestine, preventing constipation.
Whole Grain Bread
Whether sandwiches, or dipping sauce, you should eat whole grain breads, to prevent constipation.
Whole grain breads are low in fat, rich in fiber as well as complex carbohydrates.
You should check the packaging carefully, as "whole grain", not whole wheat.
In addition, bread can be eaten, because diet bread is usually richer in fiber.
6. Instant cereal.
Start your breakfast with high fiber cereals.
You can add to this dish nuts, like cashew nuts, peanuts to enhance the fiber.
7. Cauliflower.
Like legumes, cauliflowers are a great source of fiber.
Cauliflowers are rich in nutrients, while having a low calorie content.
You should eat steaming cauliflower, boiled or grilled.
Before eating, add a little olive oil, salt and pepper, to add the appetite.
8. Plums, pears and apples.
Constipation can make you feel sore.
Eat plenty of fresh fruit fiber, which is anti-constipation therapy.
Plums and apples are good choices, as fiber is also available in edible pods.
Plums, pears and apples are rich in pectin.
A small pear has a shell containing 4.4 grams of fiber, while a crusted apple provides 3.3 grams.
9. Peanuts, almonds, walnuts.
1 ounce (about 28 grams) of almonds, contains 3.3 grams of fiber, while pistachio contains 2.9 grams, and 1 ounce of pecans contains 2.7 grams.
However, these nuts contain more calories, so when you eat, you should fill a scab in the palm, and should only eat it.
10. Sweet potato & sweet potato slimming, anti-constipation.
A medium sized roasted potato, containing about 3.8 grams of fiber, helps you fight constipation.
Whole-baked sweet potatoes, containing up to 4.8 grams of fiber.
Boiled potatoes and mashed potatoes are the best way to eat potatoes.
However, you should not eat fries, as it contains more fat.
Instead, you can cut the potatoes as they are fried, sprinkle with spices, add olive oil, and bake in the oven until crisp.
Baked potato chips will look exactly like potato chips, but not excess calories.
LiLy, according to EverydayHealth.
The content of this article is coming to an end, you have questions, please share your comments below this article.
Please subscribe to the Health Network channel, share this article with your friends and follow up with the next audio.
Hope this article will bring you many useful things.
Wish you always healthy.
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